The Unpakt Promise

Unpakt is not just a tool to book your move online. It is a revolutionary new way to make educated and informed decisions about your move. As part of our commitment to you, we developed the Unpakt Promise to help ensure that your move is an exceptional one. The moving companies listed on Unpakt are thoroughly screened during the application process. While membership is always free, only reputable moving companies are admitted. All of our member moving companies agree to uphold the Unpakt Promise for all customers.

What you can expect from an Unpakt member mover:

  1. A guaranteed fixed price based on quantifiable terms. Your move cost will not change unless you change your inventory.
  2. Reasonable price adjustments if you do make changes.
  3. Respectful and helpful customer service.
  4. Regular communication and attention to your needs throughout the moving process.
  5. Guidance and advice for customers in need of assistance.
  6. Prepared, trained and experienced movers that care about your belongings.
  7. A clean, quiet and respectful move day.
  8. Care and protection of your current and future locations throughout your move day.
  9. Completion of all guaranteed services.
  10. A clear and fair process for resolving problems and handling mistakes.