Soho Moving & Storage, Inc. Reviews

"These guys were great! They showed up early. They were very fast and responsible packing everything up that wasn't ready to go, and they loaded the truck extremely efficiently. They didn't complain about anything and they were very flexibly given the complexity of our move. I highly recommend them and would hire them again!"

Moving From New York, NY to Lexington, MA · 1 Bedroom, Small

Communication: 5/5Professionalism: 5/5Service Quality: 5/5

"I had a great experience with Soho Moving. They helped me move from New York to Philly and were very efficient and communicative throughout the process."

Moving From New York, NY to Philadelphia, PA · 1 Bedroom, Small

Communication: 5/5Professionalism: 5/5Service Quality: 5/5

"In chronological order: - did not answer emails or phonecalls (or voicemails, I genuinely don't know if the phone number listed is the right one) - did not file COI with my building until the last possible second (possibly when they showed up?) - arrived on time - disappeared for two hours without explanation after arrival - tried to change the move-in date they had agreed to via unpakt to an earlier one (interstate move, if they had shown up at the destination address when they wanted to, there would have been no one to open the door) - arrived at destination early (pro or con? you decide) - moved boxes and furniture rapidly"

Moving From New York, NY to Cambridge, MA · Studio

Communication: 3/5Professionalism: 3/5Service Quality: 1/5

"The team was courteous, pleasant and accommodating through the entire process which is stressful to say the least. They rolled with the punches on a multi-state move, were quick and efficient and went through the entire process with a smile. I’ll be honest I hadn’t heard of them before the move but would definitely recommend them to others without hesitation."

Moving From New York, NY to North Kingstown, RI · 1 Bedroom, Small

Communication: 5/5Professionalism: 5/5Service Quality: 5/5

Moving From New York, NY to Richmond, VA · 1 Bedroom, Small

Communication: 4/5Professionalism: 4/5Service Quality: 4/5

"Soho Moving was great. They were efficient and very professional. Great communications and generally nice guys. Highly recommend them."

Moving From New York, NY to Cambridge, MA · Studio

Communication: 5/5Professionalism: 5/5Service Quality: 5/5

"The movers were quick and excellent. All our stuff arrived on time. The packing, loading, and unloading all took about 1h each for a studio. My stuff was delivered the next day with no problems."

Moving From New York, NY to Boston, MA · Studio

Communication: 5/5Professionalism: 5/5Service Quality: 5/5

"The movers arrived 15 minutes earlier then the start time which was great! They got to work immediately, They loaded up the truck super quick. They were done with the move in only a few hours and that’s with travel and unloading truck. I would definitely use this moving company again."

Moving From Yonkers, NY to Cranford, NJ · 1 Bedroom, Small

Communication: 5/5Professionalism: 5/5Service Quality: 5/5

"They were fine but a little careless (knicking walls, scratching furniture, broke a lamp) and had terrible time management and we misssed our elevator time at the new building (which thankfully was accommodated by the building)."

Moving From New York, NY to Jersey City, NJ · 1 Bedroom, Small

Communication: 3/5Professionalism: 3/5Service Quality: 5/5

Moving From Brooklyn, NY to Gaithersburg, MD · 2 Bedroom

Communication: 5/5Professionalism: 5/5Service Quality: 5/5

Moving From Hoboken, NJ to Bronxville, NY · 1 Bedroom, Small

Communication: 3/5Professionalism: 3/5Service Quality: 4/5

"I had a great experience with SoHo Moving for my move from NYC to DC. They were really easy to work with, on time, super efficient, and take care in their work. Highly recommended!"

Moving From New York, NY to Washington, DC · Studio

Communication: 5/5Professionalism: 5/5Service Quality: 5/5

"Soho Moving & Storage were great to work with. Our movers arrived in the indicated window and did a good job packing and unpacking our belongings. They were also great about being responsive to our phone calls ahead of time to answer questions about our move."

Moving From New York, NY to Boston, MA · 1 Bedroom, Small

Communication: 5/5Professionalism: 5/5Service Quality: 5/5

"Showed up on time, got the job done quickly, friendly guys"

Moving From Brooklyn, NY to Jersey City, NJ · 1 Bedroom, Small

Communication: 5/5Professionalism: 3/5Service Quality: 5/5

"The movers were to arrive from 9-11 am. At 10:30, I had not received any word and called the SoHo directly and was told they had a previous stop and were on their way. At 11 am, no one showed up and I called Unpakt who called SoHo and told me the movers had truck troubles and were running late. At 11:15, the moving crew texted me that they were stuck in traffic. I continued to receive 3 different stories from all 3 parties until 2 pm when the movers finally showed up. It took the moving crew 3 hours to load a 600 sq.ft. apartment and left for the new place at 5pm; and then they were stuck in traffic for 2.5 hours. When they finally arrived at the new location (37 miles away), it was 7:30pm and the unloaded the truck for another 2 hours. The leasing agent had to be present the entire time they unloaded, and was very hostile towards me, as the moving company was scheduled to unload at the new location at 3pm that day. The moving crew themselves were very professional and apologetic. However, I do not appreciate getting so many different stories and being strung along for several hours waiting for the movers to show up. If you're a moving company based in Manhattan, and have a move from Westchester County (NY) to Fairfield County (CT), you need to make the accommodations to leave earlier so you arrive on time. There is no excuse for being so late. Had the movers left early and arrived on time, the transport of the move would have been less time, and all the involved parties wouldn't have been made to stay later than what was scheduled and wouldn't have been so hostile. The entire situation and day was infuriatingly stressful and could have been avoided with better planning on SoHo's part and better customer service from both the SoHo staff and Unpakt staff. If I pay almost $1,200 for a move and schedule a time, I expect the movers to show up during the window of time and for the move to be seamless."

Moving From Ossining, NY to Norwalk, CT · 1 Bedroom, Small

Communication: 1/5Professionalism: 5/5Service Quality: 1/5

"They were good and packed my furniture well. They went above and beyond and assembled everything correct and fast. I wished they showed up earlier but all in all was good and worked out at the end."

Moving From New York, NY to Fort Lee, NJ · 1 Bedroom, Large

Communication: 4/5Professionalism: 5/5Service Quality: 3/5

Moving From Brooklyn, NY to Fair Lawn, NJ · 1 Bedroom, Large

Communication: 4/5Professionalism: 5/5Service Quality: 4/5

"They damaged at least 5 expensive pieces of furniture. They threw around boxes that said "fragile" on them like they were garbage, and even laid one flat and stacked 8 other heavy boxes on top of it. They placed all of the furniture and boxes wherever they pleased without asking me what I wanted, and they left items behind at the old apartment. WORST MOVING EXPERIENCE OF MY LIFE. BEWARE."

Moving From Morristown, NJ to New York, NY · 1 Bedroom, Small

Communication: 1/5Professionalism: 1/5Service Quality: 1/5

Moving From New York, NY to Washington, DC · 1 Bedroom, Small

Communication: 5/5Professionalism: 4/5Service Quality: 4/5

"Great help, timely, nice fellows."

Moving From New York, NY to Washington, DC · 1 Bedroom, Small

Communication: 5/5Professionalism: 5/5Service Quality: 5/5

"They were incredible. I could not recommend them more."

Moving From New York, NY to Brookline, MA · 1 Bedroom, Small

Communication: 5/5Professionalism: 5/5Service Quality: 5/5

"They were awesome! Really made what is usually a painful experience super easy."

Moving From New York, NY to Washington, DC · 1 Bedroom, Small

Communication: 5/5Professionalism: 5/5Service Quality: 5/5

"The money that was requested was for reimbursement for tolls"

Moving From New York, NY to Darien, CT · Just a few items

Communication: 5/5Professionalism: 5/5Service Quality: 2/5

"Great guys - worked very hard to get it done."

Moving From Bronx, NY to Boston, MA · Studio

Communication: 4/5Professionalism: 4/5Service Quality: 5/5

"Soho Moving & Storage were wonderful to work with! They were punctual and completed my long move in one day even with delivering to a 5th story walk up!! All my large furniture items were in great shape when delivered, not even a scratch! Very professional and courteous, would highly recommend them for anyone's upcoming move!"

Moving From Philadelphia, PA to Boston, MA · Studio

Communication: 5/5Professionalism: 5/5Service Quality: 5/5