Schneider Transport and Moving Reviews

"I can't begin to describe how rude, unpleasant and unfair these movers were. This is an utterly dysfunctional company run by a dysfunctional man with a personality disorder. My phone shows the owner of the company, Edward Schneider, called me 15 times during the course of the move. On the day of pick-up, he and his driver will hound you to go out to the truck and count the boxes with his workmen to make sure the number is correct. Then Ed Schneider will threaten to charge you for the extra time it took for you to get the last bits of your stuff ready to be moved because he made you spend the time you were supposed to spend getting it ready on the phone with him instead and count boxes with his foremen. He will make you go over the box count 5 times. My phone says he called 8 times on moving day to “check in” and “go over things” with me. His foremen then interrupted me to ask me about 5 times how many lamps I was having moved, only to leave one of them behind. Who needs this right in the middle of moving day? I’ve moved several times before and never have I had I dealt with this sort of disorganized and demanding service before. Mr. Schneider—on the day he was being “nice” but annoying as opposed to nasty and annoying--kept saying he was being so careful about counting the boxes because he wanted to be "transparent” about all his costs and keep his customers happy. He then asked me at the end of 2-3 of our multiple conversations to leave a positive review for his company on Unpakt. That was fine. Until what happened the next day. My belongings were supposed to be delivered to my mother’s house, where she has plenty of storage space in her basement. I was not going to be there since I needed to tie up the loose ends in the house I was moving out of and selling. The entry to my mother's basement is ground level from the outside of the house. That was specified on the Unpakt order. Originally I planned to have my stuff moved to a storage center close to my mother’s house. At the last minute, my mother told me she would let me store my belongings in her house, and I called Unpakt to change the address. The Unpakt order says the delivery location was ground level, and that was all. The day after my belongings were picked up, I received a phone call from—guess who?--Ed Schneider. He was calling to inform me that his foremen were unable to make the delivery to my mothers because there were rocks in the pathway leading up to the basement. He knew—from one of our over a dozen phone calls in 3 days—that I had originally scheduled for the delivery location to be the self-storage center. He demanded that my belongings be taken there instead. I was very flustered because he threatened me right away, saying he had other scheduled moves and I was holding them up by not having my place ready for them and he was going to charge me for the extra time it would take to deliver my belongings elsewhere. I argued with him that another moving company had brought my belongings to my mother’s basement last year, and they did not complain about the rocks or tell me they couldn’t make the delivery because of them. He charged me anyway. Since I didn’t know what the rocks looked like—where they were located and how extensively they covered the area on which the movers would have to walk--I didn’t know what else to do but change the delivery to the original destination of the self-storage center. I took him on his word that the rocks were a problem for “his foremen.” I only kept the reservation with the storage company in case my mother’s basement turned out to be too small. I was very busy trying to wrap up my affairs and Ed Schneider was hounding me. While talking to my mother to discuss the situation, he called 3x. On one of those calls he wanted to tell me that he had called the self-storage center to check on my reservation—REALLY?? He called _for_ me about my own reservation??—instead of waiting for me to call back and confirm it with him. With an excited and hysterical tone in his voice—almost as if he were glad he could catch me out on something—he told me that the self-storage center informed him I never made a reservation with them. I immediately called the storage center and the man there told me, yes, my reservation was still being held. When I got to my mother’s home, I was shocked. The area the rocks covered was not extensive at all; they could have been cleared out in less than 1/2 an hour, and the back and forth on the phone with Ed Schneider and the storage facility had taken longer. My mother, who is an older woman in her 70s was treated rudely and nastily by the driver. The owner is a bully and cost me money—I had to have my belongings moved again from the storage facility to my mother’s house, which cost me $400.00. No one else should have to experience this or lose as much. Moving is already an ordeal, right?"

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Communication: 1/5Professionalism: 1/5Service Quality: 1/5

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