Why can’t I find my company on Unpakt?
March 9th, 2017
Can’t find your company on a Compare Page? There might be an easy fix. Check out the typical reasons below and contact Unpakt if you need help.
Zeroed-out Availability Calendar
This is the most common reason your profile isn’t appearing to customers, and it’s also the easiest to fix!
You control how many trucks you have available (and when!) through your Availability Calendar, but if you’re zeroed-out you’ll never book a job.
The Solution :
Log in to your Mover Dashboard and click on the Availability Tab. From there, use the pre-fill tool to change every day at once, or click on individual days to change them one at a time (this is particularly helpful at the end of the month). Need help? Contact Unpakt
Inactive or Revoked Licenses
Unpakt performs regular audits to make sure that your state and federal licenses are up-to-date. If they aren’t, we’ll temporarily disable your ability to book new jobs until your authority has been updated and we’ll contact you to assist.
Licenses can become inactive or revoked for a number of reasons. The most common issue? The certificate of insurance (COI) that you have on file with the government is out-of-date. Other reasons can range from simple clerical errors to more serious violations of state regulations.
The Solution :
Double check your license numbers to make sure they’re up-to-date. Check out the FMCSA website for interstate licenses; for intrastate licenses, you’ll need to check with your state’s regulating body. Need help? Contact Unpakt
Pricing or Service Update
Customers might be asking for services that you don’t offer through Unpakt. Maybe customers in your market want movers who provide Professional Packing services, but you never added this to your profile.
You might also be in a competitive market and find that customers aren’t booking moves at your current rates. An Unpakt profile provides a number of great benefits, but there’s nothing better than booking a job. How can you become more competitive?
The Solution :
Create a Move Plan on our homepage. See how you compare to other service providers in your area and tweak your profile based on the types of jobs you want to compete for. We’ve got some other tips too. Contact Unpakt for help.
New Items added to the Inventory Page
November 23rd, 2016
What’s been added?
We’ve added tons of new items to the Inventory Page to make Move Plans more accurate than ever. Check out the full list at the bottom of this post.
Make sure to review your Handling Fees
Handling Fees are used to cover special care or materials required for a specific item. We’ve added default Handling Fees for each of the new items we added, so make sure to review and update as needed.
Where can I update my Handling Fees?
From your Mover Dashboard, click on the Pricing Tab then click on the light blue sub-heading that says “Inventory”. You’ll see a list of every item from our inventory and it’s corresponding Handing Fee (if applicable).
Remember, this fee is applied automatically each time a customer adds that item.
New Items Added:
- Bread Maker
- Bunk Bed
- Chest Freezer
- Crock Pot
- Cubby (12 ft)
- Cubby (3 ft)
- Cubby (9 ft)
- Desk (all sizes) with glass top
- Desk with hutch
- Display Case
- Dumbells (multiple sizes)
- Exercise bike
- Folding Cots
- Foyer Table
- Glass Front Bookcase
- Grandfather Clock
- Laminating Machine
- Metal Locker (Single)
- Nightstand (with 2 drawers)
- Rental Bins (large)
- Rental Bins (medium)
- Sofa (8 Seater Sectional)
- Trash Bag (large)
- Trash Bags (small)
- Tri-Head Lamp
- TV Dinner Folding Tables
- Wardrobe Closet with Mirrors
- Washer/Dryer Combo
Your Unpakt Summer Checklist
May 26th, 2016
Make sure your Unpakt profile is ready to handle any jobs that come your way.
I. Booked up? Zero out your Availability Calendar
Most movers are already booked up for the peak summer move dates. Make sure to zero out any days that you’re unavailable.
Log in to your Mover Dashboard, click on your Availability tab, and click on each date to adjust the number of trucks available.
Need to change every day at once? Just click “Prefill Availability”.
II. Update your Summer Pricing
Labor is more expensive this time of year. Use your balancing rate tool (on the Availability tab) to increase your rates for high-demand days like June 30th. Need help? Click here
III. Make time for Truck Maintenance
Get your trucks in gear! Don’t let a broken-down truck lead to a no-show. Take the time to have your trucks inspected and tuned-up.
We’ve rolled out some great new updates!
February 15th, 2016
Unpakt is making some big changes, and it’s thanks to you. We’re excited to announce some great new updates based on your suggestions. Have any more ideas? Click here to let us know.
New Tier Pricing
You asked for a better way to price your jobs based on inventory size. Our new tier pricing lets you adjust your rates based on the shipment size.
New Long Distance Pricing Tools
You can now add an extra fee to the price of any long distance job based on the destination. Make sure to update your delivery window and a dedicated truck indicator as well.
Long Carry Fee Policy Change
Customers book through Unpakt for guaranteed prices. To limit Move Day surprises, we’ve eliminated Long Carry Fees for distances less than 150′. If you wish to charge for shorter distances, contact us.
New Payment Options
We’re happy to announce that we’ve made two additional options available for moving companies who need faster payment.
Want to learn more about any of these new features? Contact us